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  #1  
Old 24th July 2012, 12:31 PM
dr.anilrathor
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Default Global Institute Tourism Management

Hy I want to do school of tourism from Global Institute of Management Science so please can you give me the course list for foundation progam.
And also provide me the syllabus of this course?
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  #2  
Old 24th July 2012, 02:20 PM
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Join Date: May 2012
Default Re: Global Institute Tourism Management

You want to do school of tourism from Global Institute of Management.

SCHOOL OF TOURISM

Foundation Programmes
Certificate in Tour Guides Course
Certificate in Nature Guides Course
Certificate in Tour Leaders Course
Certificate in Reservation and Ticketing
Certificate in Outbound Tour Operations
Certificate in Inbound Tour Operations
CTRE Program for Practising Guides
Mesra Malaysia Programmes

COURSE SYLLABUS

Module 1
Introduction to Malaysia Hospitality
Getting to know Malaysia
City Tour
Providing Tourist & Business Information

Module 2
Effective Listening
The Spirit of Hospitality
Basic English for Hotels

Module 3
Introduction to Front Office
Telephone Operations
Reservations
Conclerge:guest request,guest messaga, mail\parcel,flight confirmation

Module 4
Basic Hotel Regulations
OSHA

Module 5
Front Desk:Registration,Cashering
Report in Front Office
Cost savings in the Front Office

Module 6
Special Situation & Needs
Services Rendered During the Stay
Your Sales Role
Up-selling at the Front Desk

Module 7
Front Office Simulation
Industrial Training
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