Ignou tqm

Can you provide me the course structure of the MS-96: TQM (Total Quality Management) under MBA Program as offered by School of Management Studies of IGNOU (Indira Gandhi National Open University)?

[shikha]

The course structure of the MS-96: TQM (Total Quality Management) under MBA Program as offered by School of Management Studies of IGNOU (Indira Gandhi National Open University) is as follows:

MS-96 : Total Quality Management

I PHILOSOPHY AND BASIC CONCEPTS

1 Introduction: Basic Concepts and Approach

2 Quality Management: Leading thinkers

3 Building Blocks of TQM


II STRATEGIC CONSIDERATIONS

4 TQM and Business Strategy

5 Quality Centred Strategic Planning

6 Economics of Quality


III TOOLS AND TECHNIQUES

7 Statistical Quality Control

8 Other Concepts, Tools and Techniques – I

9 Other Concepts, Tools and Techniques – II


IV ORGANISATION AND LEADERSHIP

10 Organisation for Quality

11 Quality Culture and Leadership

12 Motivation and Commitment


V MANAGEMENT SYSTEMS FOR TQM

13 ISO 9000 Quality Management Systems

14 Environmental Management Systems (EMS)

15 Management Systems for Safety and Health


VI QUALITY APPRAISAL AND AUDITING SYSTEMS

16 Auditing and Certification

17 Awards and Certification