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Re: KSRTC Refund
All refund offered by KSRTC (Karnataka State Road Transport Corporation) claims shall be submitted by email to awatar@ksrtc.org or to call centre on 080-49596666. Refund claims should be submitted by one within 30 days from the date of journey. Claims received after 30 days will not be considered. For all refund claims, one needs to provide PNR no. or copy of ETM ticket and detail their grievance / reasons for refund claim. Additional details will have to be submitted where felt necessary to decide the claim. All refund claims are verified by operating units before deciding refunds. The refund process will be completed within 15 days from the date of receiving the claim except claims where detailed investigations are required. Mode of Refund: For online / mobile tickets, applicable refund is credited to passenger s credit card/net banking account which was used for booking the ticket. For tickets booked at counters, one has to produce the original ticket and collect applicable refund from KSRTC / franchisee counters. Such refunds after departure time are allowed at KSRTC counters only. For tickets booked through master franchisee counters (Bangalore-One), one has to produce the original ticket along with Identity proof and collect applicable refund from KSRTC counters only. For tickets booked through master franchisee websites (Mobile One and BusIndia), applicable refund will be made through respective master franchisee websites only. |
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