MBNA PPI Complaint Email Address

[kavita]

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Can you provide me the Email Address for Payment Protection Insurance (PPI) for MBNA Limited as I want to make complain?

[shikha]

No matter when it was arranged, and whether or not one has an active policy/account, if one has a concern about how PPI was sold against an MBNA or Loans.co.uk product, it is committed to helping with any enquiry or complaint.

Its an optional insurance it used to sell, covering loan or credit card repayments in the event of accident, illness, involuntary redundancy or death. Some customers may still have active policies on their accounts.

To make complain, one has to fill in a PPI complaint form. It usually responds to complaints within a week, and provides a final response within 8 weeks.

Complaint Handling Timescales

Its regulator, the Financial Conduct Authority (FCA), give the following complaint handling timescales:
Payment or e-money complaints (e.g.Direct Debit/online transactions) - a final response should be issued within 15 days of receiving a complaint, up to a maximum of 35 days where things outside of control cause a delay.
Other types of complaint - a final response should be issued within 56 days.

Complaint Unresolved
If things are resolve not in the timescales set by the FCA, or if one is not satisfied with final response, one can refer complaint to the Financial Ombudsman Service.

Visit: financial-ombudsman.org.uk
Call: 0800 023 4567 / 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Write: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.