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Old 26th August 2017, 11:54 AM
Default Ratnakar Bank Recruitment

Recently I have completed MBA Degree from Bangalore University. I am also living in Bangalore. My friend informed me about recruitments in Ratnakar Bank. So tell me about latest recruitments in Ratnakar Bank at Bangalore branches?
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Old 26th August 2017, 12:09 PM
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Join Date: Mar 2013
Default Re: Ratnakar Bank Recruitment

The Ratnakar Bank invites applications for several posts. The Bank also offers job for Bangalore Branches.

Jobs at Bangalore Branches of Ratnakar Bank:

Job Opening ID: 4352
Post: Relationship Manager Premium Accounts (Mangalore , Hubli , Dharwad , Koramangala (Bangalore) , Indiranagar (Bangalore ) , JP Nagar (Bangalore))
Total Posts: 06

Job Opening ID: 4353
Post: Branch Manager
Total Posts:02

Here I am telling you about Branch Manager Post for your reference:

Job Opening ID:


Number of Positions:

Work Experience:
4 Years

Qualifications requirement:
Graduate with minimum of 50% marks

Key Responsibilities:
Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)
Prepare and monitor Sales plan for the branch
Build a healthy asset and liability book.
Increase market share in the catchment area (3 to 5 kms radius)
Major Activities - Sales & Business Development:
Sales Planning :
Prepare and track product wise - liabilities, assets & fee - AOP for the full financial year.
Commerce and catchment mapping
Prepare and review monthly activity calendar of outbound activities of BSM / JO
Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews.
Review all employees in branch quarterly.
Review productivity of BSMs / BOM’s/ JOs on a weekly basis.
Review and handhold BOM’s & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis.
Conduct Daily Morning Huddles to discuss daily plan and agenda for employees.
Ensure proper on-boarding of all new customers acquired.
Sale of 3 products per customer within 90 days of account opening.
Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation
Maintain quality of customer acquisition through sourcing mix and on-boarding process.
Monitoring DSRs on a regular basis.
Lead management proper assignment and closure of leads.
Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch.
Principal Accountabilities - Customer Service :
Manage Key Branch Relationships
Ensure Wait Time within permissible limits as per segmental service approach
Achievement of branch Customer Service Scores target
Nil Critical Requests at branch
Nil Escalations at branch and complaint handling
Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships.
Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections.
Conduct customer engagement program - every month.
Lobby Management to be done daily during peak hours.
Prepare staff roister, leave calendar and maker-checker seating arrangement
Inculcating first contact resolution and adherence to customer service mantras by employees at branch
Resolve customer queries through internal escalation matrix for enhanced service experience for customers
Implement usage of Product Database among employees for instant resolution of customer’s queries
Principal Accountabilities - Compliance & Risk Management :
Ensure operations, risk control and process adherence at branches
Branch Audit scores
Fraud prevention
Ops risk monitoring
RBI audits, inspections and incognito visits
Major Activities - Compliance & Risk Management
Ensuring operations and Risk control at branches in line with internal and regulatory guidelines as per Operations Manual and e-circulars issued from time to time
Checking, authorizing and verification of various reports
Irregularity report - Daily
Exception report - Daily
TOD reports - Daily
Pending IBRs to be responded - Daily
Second level verification of Mitra Committee Report- Daily
Format F (Expenditure) - Monthly
CAT 14 & CAT 15- TOD & Cheque Purchase- Fortnightly
Submission of Comp 1 - Monthly
Charge Taking Certificate - as and when required
Updation, maintenance and periodic checking of important registers
Branch book
Complaints register/ book
Customer complaint box
One set of premises keys
Physical verification of various security items
Surprise physical verification of cash, foreign currency, keys, gold coins, jewel loan packets and welcome kits - Monthly
Physical verification of original and duplicate keys - Quarterly
Fake notes register
Fake note box
Maintenance of keys of
Visitor book
Physical verification of locker master keys and vacant locker keys - Quarterly

Last edited by shikha; 26th August 2017 at 12:14 PM.
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