System IRDA

Hii sir, I Wants to get the Information About the Integrated Grievance Management System of the IRDA ?

[sumit]

The Insurance Regulatory and Development Authority of India is an autonomous, statutory agency tasked with regulating and promoting the insurance and re-insurance industries in India.


As you Asking for the information About the Integrated Grievance Management System of the IRDA the Information is given below

Integrated Grievance Management System

IRDAI has launched the Integrated Grievance Management System (IGMS) in the year 2010. Apart from creating a central repository of industry wide insurance grievance data, IGMS is a grievance redress monitoring tool for IRDAI.

Policyholders who have grievances should register their complaints with the Grievance Redress Channel of the Insurance Company first.

Working of the System

The system has the ability to assign, store and track unique complaint IDs. It also sends intimations to various stakeholders as required, within the workflow. The system has defined target Turnaround Times (TATs) and measures the actual TATs on all complaints.

IGMS sets up alerts for pending tasks nearing the laid down Turnaround Time. The system automatically triggers activities at the appropriate time through rule based workflows.