| 29th November 2016 01:02 PM | |
| shikha | Re: Bank of America Bccr Questions As you are asking for Bank Of America BCCR Questions For Tellers, so here I am providing from our sourses : Did associates follow proper procedures when quoting interest rates to customers: (Was the interest rate quoted accurately for the product type and date? Was Annual Percentage Yield quoted accurately) (Corporate Audit Focus) Were banking center associates knowledgeable of the procedures to follow when a customer has an ATM or Debit Card Claim? (Reg E) Were banking center associates able to identify examples of a privacy event? Were banking center associates knowledgeable of the process to authenticate customers on the phone? Were banking center associates knowledgeable of what actions to take when a hold is placed on a transaction that was made at the teller line, mobile teller, night depository, etc? Were banking center associates knowledgeable of investment referral policy and procedures? Were closing procedures performed as outlined in the policy? (Observe/interview closing associates to valid their knowledge of closing procedures including securing all customer sensitive information) Did associates know what the all clear signal was, what steps to take if they arrive at the banking center and the all clear signal is not set, and when the all clear signal is to be removed? Did associated have access to the phone number for the Security Operations and Analysis Command Center (SOACC) and local law enforcement? Are teammates knowledgeable of the location of the Emergency Response Guide and the procedures to follow in the event of an emergency? Did associates know their Standard Authority Limits? (Check Cashing, Cashiers Checks, Deposit Acceptance, BFT Wire System Verification & Approval) Were associates knowledgeable of OFAC requirements regarding economic sanctions when sending an international wire? Were associates knowledgeable of the process to determine what currency must be used when sending a Consumer International Wire? Were associates knowledgeable of and able to identify a structured transaction? Were associates aware of the steps to follow in the event a structuring pattern is identified? Were associates aware of what actions must be taken if an individual purchase a negotiable instrument involving $3,000 to $10,000 in currency for themselves or on behalf of a business customer? Were banking center associates aware of what action to take when they sell multiple negotiable items totaling greater than $10,000 in currency, on the same day, to the same customer? Were associates knowledgeable of and able to correctly identify indicators of money laundering? Were associates knowledgeable about tracking customers complaints? Were associates knowledgeable of what actions to take when a complaint is identified and/or escalated? |
| 29th November 2016 12:08 PM | |
| Unregistered | Bank of America Bccr Questions Hi guys my cousin asking me for Bank Of America BCCR Questions For Tellers, so can you here tell me from where I can get it ?? |
