mba convocation certificate jntu hyderabad

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I had applied for issuance of Convocation Certificate for my qualification of Executive MBA passed from the exam held in Feb-12. The details of my enrollment are mentioned below,

Name: Sharma Vikas Sultan Singh
Date of Birth: 04-12-1983
Reg No: 204101110319
C. No: 1187
Month & Year: Feb 2012.

as per the guidelines i had filled the convocation certificate application form and send it to the desired address along with the DD of Rs 1025/-. I send the application through Registered post to the Assistant Controller of Examinations, Directorate of Distance Education of the Vinayaka Missions University on 2nd June 2015 and the delivery confirmation had come from India Post on 4th June 2015. I tried getting in touch with the office administrators over the phone to check the status of my application but never received any response.

There is no response that i get over emails as well. Please advise me how i can get my convocational certificate.

Regards

Vikas