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UPFC Forest |
#2
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Re: UPFC Forest
I am a Certified ProAdvisor who has been installing a lot of upgdraes recently. In every case I have had to register by phone. In every case I have identified myself as a Certified ProAdvisor who is installing an upgrade on a client's computer. In every case the Intuit personnel asked me the same inane questions that I had just answered on their webpage before I was informed I had to register by phone. Most of the questions have nothing to do with making the program work or getting the software registered. They are about gathering information so that Intuit knows exactly what services to market to you (e.g. payroll services, merchant services, etc.). Each time I tell the Intuit personnel that the questions are intrusive and a waste of time. None of this feedback has had any impact on getting the registration process changed. I would love to see the survey results that show that Intuit's customers want Intuit to ask these intrusive questions so that Intuit can continue to sell that customer more services. I would also love to hear if my experience with Intuit's registration process is the same experience other ProAdvisors are having.
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